Privacy Notice

1. Scope and updates to this Privacy Notice

This Privacy Notice applies to information processed by us, including on our websites, browser extensions, applications, and other online or offline services and offerings (collectively, the "Services").

Changes to our Privacy Notice

We may revise this Privacy Notice from time to time in our sole discretion. If there are any material changes to this Privacy Notice, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Notice if you continue to use our Services after the new Privacy Notice takes effect.

2. Information We Collect

The categories of information we collect depend on how you interact with us and our Services. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below. Crucially, we do not store any PII on our systems.

A. Information You Provide to Us Directly

While we don't store PII persistently, you may provide information that could be considered PII during your interaction with the Services. This information is typically processed temporarily to provide the Services.

• Account Information: You may provide information in connection with the creation or administration of your account, such as a name or email address. This information is used for account management but is not stored persistently by rtrvr.ai.
• Purchases: We do not directly collect or store payment card information. Payments are processed by third-party payment processors, and we may receive confirmation of the transaction.
• Communications: If you contact us for support, we may temporarily collect your contact information to respond to your inquiries.

B. Information Collected Automatically

We may collect information automatically when you use our Services.

• Automatic Collection of Usage Data: We may automatically collect information regarding your use of our Services, such as pages that you visit before, during, and after using our Services, items that you search for via the Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services.
• Cookie Policy: We, as well as third parties that provide content or other functionality on our Services, may use cookies, pixel tags, and other technologies to automatically collect information through your use of our Services.

C. Information Collected from Other Sources

Third-Party Services and Sources: We may obtain information about you from other sources, including through third-party services and organizations.

Retention and usage of 3rd Party data: Any information obtained via any 3rd Party API integration, including, but not limited to Google Drive, Google Mail, and others, will only be used for providing and improving automation features of the product as instructed by the user. This data will not be used for training of any generalized AI models, internal or external.

3. How we use your information

We use the collected information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below. Given that we do not store PII, our usage focuses on service functionality, improvement, and analysis of usage patterns.

A. Provide Our Services

• Managing your account interactions (but not persistent storage of PII)
• Providing access to certain areas, functionalities, and features of our Services
• Answering requests for customer or technical support
• Communicating with you about your account, activities on our Services, and policy changes
• Processing payments through third-party payment processors

B. Administrative Purposes

• Pursuing our legitimate interests such as direct marketing, research and development
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity
• Measuring interest and engagement in our Services
• Improving, upgrading, or enhancing our Services
• Developing new products and services
• Ensuring internal quality control and safety

C. Marketing and Advertising

We may use collected information (excluding stored PII) to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law.

4. How we disclose your information

We do not disclose your stored PII to any third/external parties because we do not store any PII. However, we may share other collected information as described below:

A. Disclosures to Protect Us or Others

We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to comply with law enforcement or legal process, protect rights, property, or safety, or enforce our policies.

B. How we protect your information

rtrvr.ai currently doesn't collect or persistently store any user PII/sensitive information. We ensure secure collection, transfer, processing, and storage of all collected product usage data. We adhere to industry-standard security practices and EU's GDPR compliance checklist for US companies.

5. Your privacy choices and rights

Your Privacy Choices

• Email Communications: You can use the unsubscribe link found at the bottom of emails to opt-out of receiving future emails.
• Text Messages: You may opt-out of receiving future text messages by following the instructions in the text message.
• Cookies and Personalized Advertising: You may stop or restrict the placement of Technologies on your device by adjusting your browser preferences.

Your Privacy Rights

In accordance with applicable law, you may have the right to:

• Confirm Whether We Are Processing Your Information
• Access to and Portability of Your Information
• Request Correction of your information where it is inaccurate or incomplete
• Request Deletion of your information
• Request to Opt-Out of Certain Processing Activities
• Withdraw your Consent to our processing of your information

6. International transfers of information

All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

7. Retention of information

We store the information we collect as described in this Privacy Notice for as long as you use our Services, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. Critically, we do not retain user PII on our systems.

8. Supplemental notice for California residents

This Supplemental Notice for California Residents supplements our Privacy Notice and only applies to our processing of information that is subject to the California Consumer Privacy Act of 2018 (as amended from time to time) ("CCPA").

Additional Privacy Rights for California Residents

• Opting Out: California residents have the right to opt-out of the "sale" of information and the "sharing" of information for "cross-context behavioral advertising."
• Minors Under 16: rtrvr.ai does not have actual knowledge of any "sale" of information of minors under 16 years of age.
• Sensitive Personal Information: rtrvr.ai only uses and discloses sensitive personal information for specific permitted purposes.
• Non-Discrimination: California residents have the right not to receive discriminatory treatment for exercising their CCPA rights.

9. Supplemental notice for Nevada residents

If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties. Please note that we do not currently sell your personal information as sales are defined in Nevada Revised Statutes Chapter 603A.

10. Children's information

The Services are not directed to children under 16 (or other age as required by local law), and we do not knowingly collect or store personal information from children. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected and terminate the child's account, if applicable.

11. Other provisions

Third-Party Websites/Applications

The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact.

Supervisory Authority

If your personal information is subject to the applicable data protection laws of the European Economic Area, Switzerland, or the United Kingdom, you have the right to lodge a complaint with the competent supervisory authority if you believe our processing of your personal information violates applicable law.

12. Contact us

rtrvr.ai is the controller of the information we process under this Privacy Notice.

If you have any questions about our privacy practices or this Privacy Notice, or to exercise your rights as detailed in this Privacy Notice, please contact us at: