01What do I get for free?
Free Mode includes supported AI models and Cloud browser time for tasks you start in the extension or Cloud dashboard. No AI API key or paid AI subscription is required. Sponsored cards and a daily fair-use allowance apply. Free Mode is ongoing, not a trial. New accounts also receive 100 one-time welcome credits for paid usage. These do not renew with the Free Mode allowance.
02What is Free Mode?
Free Mode includes supported AI models and Cloud browser time for tasks you start in the extension or Cloud dashboard. No AI API key or paid AI subscription is required. Sponsored cards and a daily fair-use allowance apply. Free Mode in the Chrome extension involves sponsored content. In Cloud, it also includes a license to use anonymized task records and derived products, as described in the Terms and Privacy Notice. Schedules, triggers, cookie sync, and Chrome control through API or MCP require a paid plan. Data enrichment and managed proxies can use credits separately.
03What happens when I reach the free allowance?
Your account shows the current allowance and reset time. When you reach it, wait for the reset, use your own AI provider, or choose a paid plan. Your provider may charge for its usage.
04Does Free Mode cover API or WhatsApp runs?
API and WhatsApp runs use credits for the resources they consume. Chrome control through API or MCP requires a subscription. Free Mode applies to interactive tasks in the extension and Cloud dashboard.
05Does my own API key remove ads?
Using your own AI provider avoids model-credit charges and the Free Mode allowance. Cloud resources and managed services may still use credits. Sponsored cards still appear on the free plan. Paid plans offer ad-free runs.
06What is Private Mode?
Team and Scale include Private Mode. Workflows in Private Mode run with zero data retention, and Private Mode tasks are never part of the anonymized workflow records licensed under Free Mode.
07What is a credit?
One credit equals one cent. Credit-billed runs use credits for managed AI, browser infrastructure, and other metered services. Supported AI and Cloud browser time are included in eligible Free Mode tasks.
08Do unused monthly credits roll over?
No. A paid plan refreshes its credits each billing month. Unused monthly credits do not accumulate.
09Can I bring my own AI provider?
Yes. Use a ChatGPT or Claude plan, connect an API key, or point rtrvr at a compatible local model. When your provider handles the model call, rtrvr does not charge model credits for it, and on the free plan nothing counts against the daily Free Mode limit; the sponsored card still appears on the free plan.
10How do I change or cancel a plan?
Open Manage billing from your rtrvr account. Stripe's billing portal handles plan changes and cancellation.
11How do referral credits work?
You and a friend each receive 1,000 credits once the friend you referred upgrades to a paid plan (or right away if you are already on one). An account can earn credit for up to five referrals. Referral credits never expire and are spent only after the monthly credits on your plan run out.
12Is Rover included in these plans?
No. Rover demos your product, gets new customers live, and answers their questions inside the product. Rover has its own plans. The plans on this page cover rtrvr in Chrome, Cloud, API, and MCP.